Exchange and Refund Policy

At Home Accents Decors, customer satisfaction is our priority. Below are the details of our exchange and refund policy in compliance with Indian consumer protection laws, including the Consumer Protection Act, 2019:

1. Eligibility for Exchange or Return:

o Products can be returned or exchanged within 7 days of delivery, provided they are unused, undamaged, and in their original packaging, with all tags and receipts intact.

o Custom or made-to-order items are not eligible for returns or exchanges unless there is a defect in the product.

2. Damaged or Defective Products:

o In case you receive a damaged or defective product, please notify us within 48 hours of delivery by sending an email to [customer service email] with images of the damaged product.

o We will arrange for a replacement or offer a full refund, depending on stock availability.

3. Non-returnable Items:

o Products such as wall art, customized products, clearance sale items, and certain accessories may not be eligible for return. Please refer to the product description for specific return/exchange policies.

4. Process for Returns/Exchanges:

o To initiate a return/exchange, contact us at [customer service email/phone]. We will guide you through the process and arrange for the product to be collected from your address, wherever feasible.

o For exchanges, once the product is received and inspected, a replacement will be processed within 5-7 business days.

o For refunds, the amount will be processed back to the original mode of payment within 10-14 business days after inspection.

5. Return Shipping Costs:

o If the return is due to a manufacturing defect or a shipping error on our part, we will bear the return shipping costs.

o For all other returns (such as a change of mind or incorrect purchase), the customer is responsible for shipping costs.

6. Refund Policy:

o Refunds are processed within 10-14 business days after the returned product is inspected and approved.

o Refunds will only be credited to the original payment method. No cash refunds will be issued.

o Shipping charges are non-refundable unless the return is due to a defect or error on our part.

7. Cancellation Policy:

o Orders can be cancelled within 24 hours of placing the order. To cancel, contact [customer service email/phone].

o If the order has already been shipped, the cancellation request will not be processed. Compliance with Indian Laws All our policies adhere to the relevant Indian laws, including but not limited to the Consumer Protection Act, 2019, Goods and Services Tax (GST) Act, 2017, Information Technology Act, 2000, and state laws applicable in Uttar Pradesh. We are committed to upholding fair business practices in compliance with these regulations.